Here's the thing: I was responsible for collecting and tracking online messages on all of the company's websites, and once I saw a very casual message with a very casual name. Because usually also receive some invalid spam messages, that name didn’t look like the real name, I self-righteously directly set to "processed", not even point open.
After a few months, the customer found us by phone. Say he wants to buy vacuum pumps, but in other companies buy not ideal, pay attention to us for a while, is not really contact. He came to visit the company, talking to his boss, and said he had left a message on our website, but no one contacted him.
The responsibility for this matter finally fell on me. In fact, when the customer visits, I hear his name, I feel a little familiar. Later learned that because of their own thoughts, missed the early months of contact with customers, or even determine the order opportunity. Seriously, I regret it.
I took the initiative to talk to the supervisor about it, which the supervisor thought was very instructive.
Do you know about the butterfly effect? A tiny butterfly in the Amazon rainforest may be able to cause a tornado in Texas in two weeks. At that time, I thought of the difference, so that the company nearly lost a loyal customer, this is a scaled-down version of the "butterfly effect" .
That experience made me realize that in the work, rigorous and serious will play a decisive role. In later work, occasionally I would recall standing in front of the whole department, nervously pointing to PPT for a profound review.
If the near loss of a customer, is not a big deal, then look at another case: because the sales staff did not check the product price increase notice in time, with the customer in accordance with the original price to sign a procurement contract, resulting in hundreds of thousands of direct economic losses.
This is what I saw in the forum, a peer spitting slot said he was busy signing the contract on Friday, did not see the company issued a price increase notice, although the price increase notice was issued on Thursday. When he signed the contract with the customer, he didn't know until next Monday that the company's products would go up in price because of the price of raw materials from upstream suppliers. He and the customer signed dozens of vacuum pumps, need pre-production, in order to purchase raw materials, can only be calculated according to the price increase. The company lost hundreds of thousands directly, and his personal commission was gone.
Sharing these 2 stories today is to tell you that no matter what position, at what stage, the treatment of work needs 100% commitment and seriousness. A small mistake may be a small mistake, but it can also cause a "big storm" that you didn't expect.
Well, I'm Xiao Kai, share those things with you in the vacuum pump industry, keep an eye on me!